INTERNET LIGHTSPEED

PRIVACY POLICY

 

Thank you for choosing Internet Lightspeed (“company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at the information provided at the end of our complete Privacy Policy.

When you visit our website https://www.lightspeed.ca/, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy, and will explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We suggest you take time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our website and our services.

This privacy policy applies to all information collected through our website (such as https://www.lightspeed.ca/), and/or any related services, sales, marketing or events which (we refer to collectively in this Privacy Policy).

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us, and we are available to address any concerns you may have via the contact methods we provide within this Privacy Policy.

 

INFORMATION WE COLLECT

Personal Information

We collect personal information that you provide to us such as name, address, contact information, passwords and security data, and payment information. This is information that you voluntarily provide to us when registering at the websites expressing an interest in obtaining information about us or our products, ordering services, when participating in activities on the website or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the website, the choices you make and the products and features you use will make the level of personal information and details vary. The personal information we collect can include, but not limited to, the following:

  • Your first and last name, email address, postal address, phone number, and other similar personal contact data.
  • Detailed credentials such as passwords, password hints, and similar security information used for authentication and account access.
  • Payment data is collected when necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions. Details in this regard can be discussed with us directly by contacting us using the information provided with this Privacy Policy.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

 

Information Collected Automatically

Some information we retain is collected automatically when you visit our website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website and other technical information. This information is primarily needed to maintain the security and operation of our website, and for our internal analytics and reporting purposes.

Like many businesses, we also collect a portion of this information through cookies and similar tracking technologies. You can find out more about this in our Cookies Policy at: https://www.lightspeed.ca/.

 

Information Collected From Other Sources

We may collect limited data, or obtain information about you, from other sources, such as public databases, joint marketing partners, as well as from other third parties. Examples of the information we receive from other sources include: marketing leads, analyitical information from active search networks (such as Google, Bing, Facebook, Yelp, etc.) including paid listings (such as sponsored links).

 

 

HOW WE USE YOUR INFORMATION

We process your information, collected via our website, for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests (“Business Purposes”), in order to enter into or perform a contract with you (“Contractual”), with your consent (“Consent”), and/or for compliance with our legal obligations (“Legal Reasons”). We indicate each purpose below.

 

We Use The Information We Collect or Receive:

  • To facilitate account creation and any logon process with your Consent. If you choose to link your account with us to a third party account *(such as your Google, Facebook, Microsoft, etc.), we use the information you allowed us to collect from those third parties to facilitate account creation and any potential logon process.
  • To send you marketing and promotional communications for Business Purposes. We and/or our third party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time. To learn how please read the section below “WHAT ARE YOUR PRIVACY RIGHTS”.
  • To send administrative information to you for Business Purposes, Legal Reasons and/or possibly for Contractual. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
  • To fulfill and manage your orders for Contractual reasons. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the website.
  • To post testimonials with your Consent. We post testimonials on our websites that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update, or delete your testimonial, please contact us the contact information listed below, and be sure to include your name, testimonial location, and contact information.
  • To deliver targeted advertising to you for our Business Purposes. We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness. For more information, see our Cookie Policy: https://www.lightspeed.ca/cookies
  • To administer prize draws and competitions for our Business Purposes and/or with your Consent. We may use your information to administer prize draws and competitions when you elect to participate in competitions.
  • To request feedback for our Business Purposes. We may use your information to request feedback and to contact you about your use of our website.
  • To protect our website for Business Purposes and/or for Legal Reasons. We may use your information as part of our efforts to keep our website safe and secure (for example, for fraud monitoring and prevention).
  • To enforce our terms, conditions and policies for Business Purposes, Legal Reasons and/or possible Contractual.
  • To respond to legal requests and prevent harm for Legal Reasons. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
  • For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our websites, products, services, marketing and your experience.

 

SHARING YOUR INFORMATION

We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations. For this reason we only share and disclose your information in the following situations:

 

Compliance with Laws

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

 

Vital Interests and Legal Rights

We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

 

Vendors, Consultants and Third-Party Service Providers

We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, upstream Internet service providers, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the website, which will enable them to collect data about how you interact with the website over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.

 

 

COOKIES AND TRACKING TECHNOLOGIES

Our website does use cookies and other tracking technologies to collect and store your information. These cookies and tracking technologies (like web beacons and pixels) are employed to access or store information. Specific information about how we use such technologies is set out separately in our Cookie Policy, which is included in full as part of this Privacy Policy. Our Cookie Policy can be viewed in full at https://lightspeed.ca/cookies

 

 

GOOGLE MAPS

We use Google Maps for the purpose of providing better service. As such this website, and the mobile version, uses Google Maps APIs. You may find the Google Maps APIs Terms of Service, and the Google Privacy Policy, please refer to Google directly.

By using our website and the Google Maps API Implementation we have employed, you agree to be bound by Google’s Terms of Service. You agree to allow us to obtain or cache your location. You may revoke your consent at anytime by contacting us directly using the information provided below. We use the information about your location in conjunction with data from other data providers to determine internet service availability and for website security screening methods.

 

 

PERSONAL INFORMATION

Your personal information is retained for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than 1 year past the termination of your last recorded use of our website.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

 

HOW WE PROTECT YOUR INFORMATION

Our constant goal is to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our websites is at your own risk. You should only access the services within a secure environment.

 

 

WHAT ARE YOUR PRIVACY RIGHTS

You may review, change, or terminate your use of the Internet Lightspeed website at any time.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here:http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

 

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can contact us using the information provided below.

Upon your request we will deactivate or delete your information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

 

Cookies and Similar Technologies

Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our websites. To opt-out of interest-based advertising by advertisers on our websites visithttp://www.aboutads.info/choices/. For further information, please see our Cookie Policy: https://lightspeed.ca/cookies

 

Email & Marketing

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account. To discuss this or make specific arrangements you can contact us directly using the contact information below.

 

 

DO WE MAKE UPDATES TO THIS POLICY?

We will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

 

 

CONTACT US

If you have questions or comments about this Privacy Policy, please contact us at:

Internet Lightspeed Communications

276 – 5489 Byrne Road,

Burnaby, BC V5J 3J1

P: (604) 482-1190

F: (604) 482-1191

E: advise@lightspeed.ca

 

 

LAST UPDATED – June 20th, 2018