Internet Lightspeed: Revolutionizing the Digital Internet Experience Since 1994

My daughter and her mom had switched to Lightspeed.ca and suggested that I do the same when my Shaw contract expired which it did. I tried to get Shaw... read more to renew my contract for another two years at the same price which was higher than Lightspeed but I figured it would be less hassle to just continue with them. They refused so I gave them my one month notice that I would not renew my contract. I contacted Lightspeed and took their plan but made sure there was overlap in case of issues. I only had one issue. The first modem that Lightspeed sent me turned out to be defective. They sent me a second one pronto. It was here fast is 3 working days. I still had my Shaw to use in the meantime. Lightspeed got Shaw to provision my new modem on the day I received it and I was up and running with about 10% faster speed than I am supposed to get. No complaints about this! Their technical department was very helpful. Although I'm a new customer, my daughter and her mother have been with Lightspeed for over nine months with no issues of any kind including outages. They swear by Lightspeed and all of the money they have saved so far. I look forward to a long relationship with Lightspeed.

Helpful customer service.Transferring address was easy.they explained it clearly.There was no downtime during the transfer of address as internet access is essential for my work.

Been with them for a year now I've upgraded my mbps 2 times now free of charge. Only had to reset the modem a couple times in that year service... read more is good

The most helpful and customer oriented internet services. I wish more people in Alberta would find the Lightspeed company. Great rates and always easy to get through with questions.

Customer support has always been great every time I called them.

Fairly priced!

I finally switched from Shaw to Lightspeed five years ago. They've been nothing short of excellent. Their prices never go up, their plans include unlimited data, their speeds are ~10%... read more over-provisioned, there are no contracts, their tech support team is wonderful, and my bills are predictable to the penny every month. Their back-end provider's network (CipherKey) is rock solid. My service has gone down periodically, but every single time it's due to Shaw's maintenance windows or mis-configurations. In a world of awful, wallet-squeezing ISPs, Lightspeed is a breeze. For best experience: Buy a TC4400 modem and get separate device(s) to handle routing/firewall/switching/WiFi. It'll be more expensive up-front but you'll never need to reboot your network again.

Very good customer service.

As a technically deprived senior citizen, when something goes wrong with my WiFi or phone, I tend to panic. Whenever I phone their tech support, I get my problems... read more resolved by a friendly, efficient and, most important, patient staff. And their rates are way better than the mega providers.

LightSpeed has excellent staff from sales, to customer service to Tech support. The follow up service is so strong. They listen to you, they do their work perfectly and contact... read more you once and twice. They look for the details and they want to be sure you as a customer is totally satisfied. Their satisfaction to clients is PRACTICAL. Thanks Sal from Tech support for the extra miles you did and your patience to fix the issue I was facing.

Very Professional Company

Excellent customer service, unlike other internet providers.

It's cheaper than pretty much anything else and the tech support is friendly, patient and helpful.

Lightspeed has been been brilliant! We installed it about six months ago, they're only $48 a month for a great wifi package and the quality has been so much better... read more than Shaw's who we were previously with. The set up was easy and the customer service is always great. Highly recommend!

I have used Lightspeed for both landline and internet for many years maybe over 20 years. I first used them when only dialup was available for internet. I tried both... read more Telus and Cable but went back to Lightspeed because of so much less than other options and great service. I recommend them to everyone. Their price and service cannot be beat.!

I have been with this company for many years (not sure exactly how long but I do believe it to be at least 5 years). The service they provided... read more has always been very reliable. Not only they have never raise my cost, they reduced it by a good $10 per month when they came out with new promotion for better deal for new sign up. They have always provided me with courteous, speedy (instant) and satisfactory service whenever I had the need to contact them.

Great customer service and reliable tech support. Great for people with standard needs for an internet connection such as home office, streaming, and regular downloads. Great value overall.

Great service so far (switched a few months ago from shaw). Can't notice the difference in speed and the customer service is better and more responsive. Highly recommend you save... read more some money on internet with these folks. Switching didn't require a on-site visit for my location, just plug in the modem they sent on the switch over-day and basically zero downtime.

Staff works efficiently and awesome

I have been using Internet Lightspeed for several years now. I have always been very satisfied with the service. Tonight I had to call tech support for the first time,... read more and they were very helpful and knowledgeable. My problem was resolved right away.

After being a Shaw customer for 28 years I changed to lightspeed for my internet and phone service. This was a very smart thing to do Lightspeed is a pleasure... read more to do business with.

Provides excellent service, prompt and viable answers, and always with a friendly vocal cadence.

Very cool

We have used Lightspeed for 8 years. We use the slightly more than basic package and run our VOIP phone and multiple devices at a time (at least 6) with... read more no issues. If/when we have a service issue, the wait times are minimal (seconds to a few minutes) and the tech people are very helpful. They even helped me set up my router, which they did not provide. Thanks guys!

These people went over a beyond being nice. I've been with them for over 6 years. They have had always good technical support and answer my questions with patients.... read more Or when I have needed them to come to my house to service my equipment. Just this last time I talked to them to stop service because of a house fire i had equipment that I was borrowing they told me not to worry about the cost of it and that they would install service at my new address for free. They are one of the cheapest places to go with awesome service. You get more bang for your buck with these people. So try them out.

I've been with Lightspeed for a few years and I really have nothing to complain about, unlike the larger companies. I've always received exactly what I'm paying for (speeds/unlimited data)... read more and have never recieved any increase in billing. Their office is efficient and easy to deal with whenever I've needed to make changes too. I would never go back to the big companies again. Highly recommend Lightspeed!

Staff are helpful, prices are reasonable, range is exceptional.

The customer service rep was thorough and quick. Everything was explained without me having to ask tons of questions and that brought me a lot of comfort and there were... read more no hidden fees so for the price this is an amazing deal and as the use one of the major Internet providers, I'm not giving up anything for the big amount of money I used to have to spend .

Great services for reasonable cost. Thanks Lightspeed!!

Lightspeed is a great and affordable alternative to the high price of the giant services that is so expensive. Under 50.00 a month for excellent service and quality. Thank... read more you Lightspeed for your dedication and excellent customer service!! I can make my ends meet with you!!

Super service with good pricing.

Reasonable internet services and work great.excellent customer service as well.would highly recommend

Great service and one of the best rates in BC for wifi.

I cant believe that it was so easy to start a new internet services by phone. Thank you for all your help.

Amazing price and only had positive experience! 100% recommended!!

I have to say Lightspeed has been a a reliable internet supplier for me for several years, prices and support.