329 - 711 East 6th Avenue
Vancouver, British Columbia V5T
1L7
marie@lightspeed.bc.ca
604. 874.1731
WORK EXPERIENCE
Newco
Marketing, Surrey, British Columbia
Technical
Support & Web Developer
Provide
sales, customer Help Desk and technical support for Total Shop Manager, an auto
repair shop point of sale program.
Responsible for development and implementations the Help Files and
manual for the program using Microsoft Office Developer Edition, as well as the
design, layout and construction and publication of the Total Shop Manager
website and trade show advertisements..
January, 1999 - January, 2003.
BC
Hydro, Burnaby, British Columbia
Technical
Support
Participated
in the Common Desktop Services (CDS) workstation “Production Turnover”
project. Duties involved client
contact, problem solving, opening/investigating/closing problem records,
hardware and software inventory tracking.
Technical skills involved remote site access using Timbuktu, inventory
database search and maintenance on Infoman, mainframe and spreadsheet report
generation and analysis. 1997.
Dialog
Medical Systems, Vancouver, British Columbia
Client
Support/Programmer
Provincial
recommended medical billing system required Accucobol maintenance programming
for changes due to MSP specifications.
Activities also involved client inquiries and investigation regarding
hardware and software problems, Windows95, Xenix, DOS environment, data
transmission and MSP billing. 1996 -
1997.
Weldwood
of Canada, Vancouver, British Columbia
Programmer
Practicum
Daily
working environment involved Lotus Suite on Windows 95 platform. Practiced data-modeling design using E-Rwin
for PowerBuilder to outline Harvest Planning System. Maintained and enhanced in-house MOSS-link (mills operating
system) queries, forms, and reports using Access 2.0 & 7 and
SQL-Server. Designed and implemented
department financial budget workbooks using Lotus 1-2-3 with account sheets DDE
linked to forecast and summary sheets,
Macros incorporated to file transfer data to/from Focus general ledger
and linked to appropriate sheets. 1996.
McCormick
Home for the Aged, London, Ontario
Department
Clerk
Planned
and developed monthly resident newsletters, participated in resident activity
events, set-up external appointments for residents. Created resident database, prepared correspondence and medical
reports, and maintained resident accounts. 1993-1994.
Algonquin
Travel, London, Ontario
Owner/Operator
Responsibilities
involved using automated accounting and reservations systems; performing bank,
government and supplier month-end reconciliation and providing client travel
consultation. Also responsible for the
human resources and public relations functions. WAN connections of two franchises as well as connection to Head
Office and 35 other franchises.
1989-1991.
EDUCATION
& TRAINING
Academic & Career Studies
Certificate
in Teaching English as a Second Language (TESL) Vancouver, British Columbia
2002
Certificate
in Information Systems Technology C.C.T., Vancouver British Columbia 1998
Technical
Issues in Software Development B.C.I.T., Vancouver British Columbia 1997
Organizational
Behaviour
B.C.I.T., Vancouver British Columbia 1997
Certificate
in Computer Programming Burnaby Skills Centre, Burnaby British Columbia 1995 - 1996
Introductory
Sociology U.W.O.,
London Ontario 1994 - 1995
Medical
Terminology Fanshawe
College, London Ontario 1993
Minute-Taking
Fanshawe
College, London Ontario 1993
Office
Automation ATN,
London Ontario 1992 - 1993
Reservations
Systems, Automated
Accounting Systems American Airlines, Dallas Texas 1990
Travel
and Tourism Thompson-Davis
Careers, London Ontario 1989 - 1990
Library
Technician Fanshawe College, London Ontario 1985-1987
Software - Training &
Experience
|
APPLICATIONS |
|
OPERATING
SYSTEMS |
|
Microsoft
Office Lotus
Suite WordPerfect Microsoft
Exchange Lotus
Notes Aldous
PageMaker Crystal
Reports Dbase Profs TSO
- InfoMan |
Alladin Inscriber Doctor
System Reservec Sabre Pegaesus Timbuktu Crosstalk Netscape SQL/Server |
Windows
95 Windows
3.1 Novell
CNE/CNA - Intro Xenix VAX/VMS DOS |
|
|
|
|
Programming Languages
Access - interface design, queries,
data management, relational database
Accucobol
- maintenance
of existing PC based medical billing system
COBOL - control break processing,
copy and call statements, data validation, merge, single and multi level
arrays, sort, and transaction processing
Pascal
- data
structures, modules
Visual Basic - charts and
graphs, database access, dialogue boxes, dynamic data exchange, file
processing, interfaces, menus, object links
Visual
C++ - control
structures, classes & data abstracts, file processing and string streams,
functions, with emphasis toward object-oriented programming
REFERENCES
Lenore
Jacobsen –
Manager, NCS Client Services, B.C. Hydro (604) 528-2274
Hugh
Malllach –
Administrator, Dialog Medical Systems (604) 737-0404
Lynn
Hill –
AccessAbility Administrator, Burnaby Skills Centre (604) 660-7665
Marie Russell